29 reasons why people who want to save do business with FIA

TESTIMONIALS

  “Having been a client of Farcone Insurance for over 10 years, we cannot express how fortunate we are to have Farcone in ‘our court’ when we need them. They have improved our coverage, saved us money and made suggestions that most insurance companies would not take the time to do. They have gone above and beyond in helping us with situations those small companies like ours have to deal with. We have had nothing but the best from the whole team at Farcone, especially Tami; the fast service she provides to their clients is phenomenal and she always has a cheerful voice and attitude … she rocks!”-Patty Somers, West Coast Energy

“I recently purchased a home and required fire and earthquake insurance. After researching several companies, I was referred to Farcone Insurance. Not only were the rates the most reasonable, but the customer service was the most professional and efficient. The Staff was very helpful, knowledgeable and always willing to answer questions. It is service like this that makes Farcone Insurance my choice for insurance.”-Armando Medina Jr., L.A.

“One of the most positive experiences is to be a client with the Farcone Insurance Agency! Their attention to details, incredible response times with quotes and additional policies has been outstanding. The staff at Farcone Insurance are some of the friendliest, kindest and most courteous individuals anyone could work with; their service is exemplary. It’s a privilege to be a client and for many years to follow…great job guys!”

-Chris Hayes, Laguna Hills

“Jerry Farcone has been taking care of all my business and personal insurance needs for over twenty years now. I know that with Farcone insurance I am getting the best insurance coverage with a company that has great customer service.”-Derek Beisner, Premier Lending Group

“It is a pleasure working with Jerry Farcone and his wonderful staff-they make us feel like family! It is the little things that are telling when it comes to real customer service. For instance, Kenzie, realizing my husband was very ill and could no longer drive, recalculated the miles he projected to drive in a year and reduced our premium on one car, then called to explain it to me and they sent us a refund check! Jerry, knowing I was shopping for a newer car, put me in touch with an acquaintance at a local dealership and I got an excellent price on my car and great service. For folks on a fixed income, this is a blessing. Honestly, I never worry because I know Jerry and his employees have our best interest at heart.”-Sharon Thompson, RSM

“The team at Farcone Insurance was very helpful in finding us coverage for our mid-sized apartment complex, which not only complied with our lenders’ stringent requirements, but fit within our budget.”-Dirk Wakeham, CFO-Legacy Investment Properties

“Jerry Farcone and Kenzie Twitchell are amazing to work with. They are always so quick to help me and are right on top of things. I enjoy Farmers and their staff. Thank goodness Farcone Insurance is around”-Amanda Evans, Ladera Ranch

“I like the way Tami is so responsive on e-mail. We get things done efficiently.”-Carol Lindquist

“My experience with Farcone Insurance has enabled me to present competitive bids by keeping my rates low and finding ‘A’ rated carriers that I am required to have. Farcone’s customer service is by far the best I have ever received from any insurance broker I have dealt with, which is the main reason I stay with them.”-Scott Yarnall, President/CEO-AWT Maintenance

“I have been completely satisfied with your services and how quickly my claims were handled. Your office staff is very friendly and personal. Jerry, thank you for all your help with our personal situation. You’re the greatest!”-Linda Quintanta, Turlock

“I have been a customer for over 13 years and I just wanted to say that you and your staff have treated me like gold. I wanted to let you know that Tami Cahill has done an outstanding job by calling me back in a timely matter, emailing me back in a timely manner; that’s what makes a difference in a successful business. I also wanted to let you know that Tami is a very professional individual; I feel very welcomed when I call your office and I can feel her smile when talking to her. This world needs a lot more Tamis around. Keep up the good work and thanks again for your great service.”-Joseph Dassa, Whittier

“As you know, I currently have nine different policies with your company. We are a small business with both personal and business needs. I do not want to think about insurance, and thanks to your company, I don’t. Your staff has taken the time to learn about my company and our needs. They review our policies every year and are great at informing us when changes are necessary. It feels like your staff really does work for us. I felt like you really needed to know just how much effort your staff puts forward, and just how much we appreciate it.”

-Gary Johnson, Owner-Gary’s Iron

“Jerry, I wanted to e-mail you and tell how I happy I was with all the people I dealt with when my Jeep was stolen. My claim was handled quickly and fairly, and I was treated with courtesy and respect by every Farmers employee. Thank you again for your assistance.”

-Anne Garger, La Mesa

“Dealing with Farcone Insurance Agency makes my life easy. I use them for all my insurance needs which include life, auto, health, dental, commercial, workers comp, rental properties and even annuities. Using Farcone is like having another person on the payroll…for free! Their staff is very professional and eager to help.”

-Andrick Tancioco, PVF Sales

“Working with Tami was wonderful! She found ways to lower our rates while keeping the quality of our coverage. Tami always approached our phone calls with a friendly and welcoming attitude. She is the best insurance agent! Thank you, Farcone!-LeeAn Gomez, Stacc, LLC

“I have been with Jerry Farcone’s agency for over 12 years and have found them to be the most pleasant and helpful people to deal with. Fortunately, I have not been involved in many accidents, but when I have been in an accident, it is a big relief to know that I can immediately call them for assistance.  Thanks Farcone Insurance Agency!”-Sara Gonzalez, Fullerton

We have used Farcone Insurance for all of our business needs for the last 10 years.  We now have our employees switching over to Jerry.  They know that the service provided is the best.  Thanks Jerry and Tami for making life just a little bit easier.  In today’s busy world we know we don’t have to worry about any of our insurance needs.-Wayne Martin, West Coast Energy

Everyone was very friendly, fast and helpful!-Todd Holt

Your company should be the prototype of all insurance companies. High quality of service and responsiveness to your client’s needs.

- Charles Wiseman

It is always a pleasure doing business with folks that are true professionals like you and Jerry… I look forward to MANY more years.

-Gil Legaspi

The claim process isn’t always a pleasant one but Tami made it so much better because she was there to follow-up each week, listen, understand and let me voice my frustrations while having compassion for our situation.  It shows that Farcone Insurance cares about their clients and I appreciate that.-Nam Quynh Le

I recommend Jerry and Liz to all my friends and colleagues.  They have the best service, great prices and represent one to the strongest insurance companies in home and auto.  I’m comfortable referring my friends and family to Farcone Insurance knowing they will get the same top service, low prices and excellent products I’ve enjoyed.  Why would you do business anywhere else?

- John Panian

Jerry and Tami were awesome to work with on my claim.  My second phone call after the accident was Jerry and he was extremely concerned and helpful.  Tami’s follow-up throughout in the entire process was invaluable.  Next time I get into an accident, I will be sure to contact my Farcone Insurance friends first. -Gail Roberts

Tammy…She is our best help

Dealing from one insurance company to another you get mix help some that are good some that are bad, but dealing with Farcone Insurance I Only get the best on customer service from all of their employees.

You Guys are the BEST

Thank you for all your help.Angel, Nafis International

Great doing business with Liz… she has great follow through and is a joy to work with… hooray!- Dom Torjman

I had several issues I needed to have help with, from changing my coverage to getting declaration pages sent to my prospective lender. I was more than satisfied with my agents help. Her name is Liz Ayala, and she was just dynamite. She was professional, kind, and more than willing to explain and help me with this process. Everyone should have such a helpful agent as Liz Ayala. She has almost changed my mind about insurance companies—lol. :) – Kenneth Duvall

Easy to work with and can work around my schedule to provide assistance at my convenience. Very friendly and knowledgeable staff. Jerry took the time to review and explain coverage options for home, auto and umbrella. In addition, the coverage options we selected offered us enhanced coverage at lower costs than what we were paying with another carrier- David Koch

My claim experience was fantastic.  Real good people I have to work with.  It was great.  The car was ready on time.  Kelly Glandean

The Farcone team was very helpful and made several follow-up calls to be sure the main claims department (from Oklahoma) was providing good service.- Vincent Fregoso